Account privacy & lifecycle
Delete your Snuggles account or download your data.
You can request account deletion or a portable JSON data export at any time from My Account in the app or on the web, or start a deletion request by email on this page without signing in.
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Deleted after 30 days
Records permanently removed
- Your active sign-in credentials, password links, phone login codes, and calendar subscription tokens.
- Your pet profiles, care instructions, profile photos, stay photos, and daily care updates from both the database and object storage.
- Uploaded vaccination documents, OCR extraction results, and vaccination records.
- Customer message history and attached message images, plus external identity links and historical stay links.
Retained in anonymised form
Financial and legal records kept without personal details
- Completed booking financial ledgers, payment and refund records, extra charges, customer credits, and settlement offers are retained for tax, accounting, and payment dispute compliance with your name, email, and phone number anonymised.
- Signed boarding agreements and cancellation policy acceptances are retained as legal records with your name, IP address, user agent, and contact snapshot anonymised.
- Audit log entries retain their action and timestamp with the actor and subject anonymised.
How the process works
30-day grace period and eligibility requirements
Every confirmed account deletion request enters a 30-day grace period before permanent deletion and anonymization run. During those 30 days, you can sign in to My Account and cancel the request at any time.
Account deletion cannot be started while a pet is checked in, an upcoming stay is confirmed or pending, or an unpaid balance, extra charge, settlement offer, or payment dispute is open on the account. Resolve or cancel active stays and open balances first, or contact snugglespetboarding@gmail.com for assistance.
Read the full Privacy Policy for additional details on how Snuggles handles customer data.