Plan your stay
A five-topic guide to requesting, preparing, packing, and arriving. Your account keeps the live details for a particular stay.
What do you need to know about my pet?
Share the routine, health context, and first-visit information that lets the team review a suitable care plan.
Breakfast at 7:00 AM and dinner at 5:30 PM
Usual timing, portions, approved treats, and how appetite is monitored.
We confirm the feeding plan before their stay.
Their usual meal times give the team a starting point. The agreed timing, portions, and approved treats are recorded in the confirmed care plan.
Received
Upload a clear record or enter the dates requested for the pet and service.
Reviewed
The team checks the record, prevention, health details, and the requested stay dates.
Accepted
The account shows the result. A document can be received while a requirement still needs attention.
Some first stays begin with a visit.
Dogs weighing 41 lbs or more may be asked for a meet and greet before their first stay. The care team may also ask to meet a pet when more context is needed. The request review tells you whether a visit is required.
Bring your pet securely, the requested records, and your questions. The overnight bag can wait until drop-off.