Privacy Policy

Only what we need to know who you are, care for your pet, handle your bookings and keep proper business records.

• YouYour name, email, phone number, and the sign-in details Google shares when you sign in.
• Your bookingsThe service, dates, drop-off and pick-up times, add-ons, prices, and where each request stands.
• Your petName, age, size, personality, routines, medication, and anything else you choose to tell us.
• When something goes wrongIf a page or payment fails, we keep a short technical report (which page, which app version and what went wrong) so we can fix it. Only our team can see it, it never includes what you typed, passwords, card details or messages, and it is deleted within 14 days.
• Health recordsVaccination dates, expiry dates, the record files you upload, and notes from our review.

To check availability and whether a stay is a good fit, prepare safe care, keep you updated about your pet, work out and confirm prices, take payments, and keep the records a boarding business needs for safety and insurance.

We may also contact you about urgent care matters and, if you choose, remind you before a vaccination expires. We never sell your information.

When you upload a vaccination record, the app reads the vaccine names and dates to save you typing. You confirm them before they count; nothing is accepted just because the app read it.

We may keep vaccination records after a stay as safety and insurance records. Only you and our team can see them; they never appear on public pages or in advertising.

We don't need your full card number to manage a booking. Our payment provider handles your card and tells us only the basics: whether a payment went through, the amount, any refund, and when.

Sending a request doesn't mean a stay is confirmed and paid. Availability, the final price, our approval and your payment are each shown separately, so you always know where things stand.

When it's switched on, Google Ads may use cookies on our public information pages to count visits and calls or messages that start there, unless you opt out. Where the law asks for consent first, we ask before anything runs. Opting out never affects booking or care.

Even when it's on, we never let Google use your information to personalise ads.

It never runs on sign-in, booking, Meet & Greet, account, payment or staff pages. You can change your choice with Privacy choices below or in the footer.

Advertising measurement is not enabled on this site.

A few trusted companies help us run Snuggles: sign-in, hosting, messaging, reading uploaded documents and payments. They handle your information only to do that work for us.

Your account is protected by secure sign-in, and only our team can reach the staff side of Snuggles. No online system is perfectly safe, so if you think your account or records have been exposed, tell us straight away.

We keep records only as long as we reasonably need them: for your pet's care, customer service, your stay history, preventing fraud, insurance and accounting.

You can change your advertising choice any time with Privacy choices, above or in the footer. You can also correct your account and pet details, replace a wrong vaccination record, or ask us what we hold about you. Some records have to stay where safety, payments, insurance, disputes or the law require it.

When you're signed in, open My Account and choose Download my data (a copy of your profile, pets, vaccination records, bookings, agreements and messages, sent as a private link that works for 7 days) or Delete my account (after a 30-day grace period we delete your pet profiles, photos, vaccination records and messages; payment records and signed agreements are kept with your name removed). If you're signed out, you can ask us to delete your account from our Account deletion & data export page.

We update this page whenever Snuggles changes how it handles your information.